Shipping policy

Shipping Policy

We take utmost care in delivering our products to you. Hence, we partner only with reputed shipping providers to ensure your orders reach you safely.

We normally ship your orders within 24–48 hours of order placement. You can expect your order to be delivered within 3–5 working days in all major cities and 7–10 working days in remote locations. You can track your order online after 24 hours from the time of dispatch.

International Shipping

For international shipping, please message us on WhatsApp at +91 8056799222 with your details. Your shipping address and PIN code will be verified against the MUDHRAA database before you proceed with payment. If your address is not serviceable by our logistics partners, we will request you to provide an alternate shipping address.

You can make purchases on the Site from anywhere in the world; however, the payment and shipping address must be within India unless international shipping has been confirmed by our team.

When you submit an alternative address for delivery, you are responsible for accepting and collecting the package from that address. Confirmation of successful delivery by the logistics service provider to the alternate address shall be deemed as successful delivery to you, and MUDHRAA shall have no further liability in this regard.

Other Points to Consider

  • Orders are generally shipped within 1–2 working days of placement. During festive seasons, national holidays, or periods of high order volume, dispatch may take up to 3–5 working days.

  • While we endeavour to ship all items in your order together, this may not always be possible due to product availability. In such cases, we will notify you and seek your confirmation before proceeding.

  • All orders are shipped with a tax invoice mentioning the product price, in accordance with Indian tax regulations.

Refusal of Delivery

Before accepting delivery, kindly ensure that the package is not damaged or tampered with. If you notice any damage or tampering, please refuse delivery and contact our Customer Care at +91 8056799222 or email mudhraatheboutique@gmail.com, mentioning your order number.

Please also note the condition of the package on the delivery acknowledgement provided by the logistics partner. Claims regarding damaged or tampered products will only be considered as per our Returns Policy.

Delivery Time

An estimated delivery time will be displayed on the product page. After placing your order, you will receive an email and/or SMS with your order details and the estimated delivery timeline.

Please note that delivery timelines are estimates and are not guaranteed. Deliveries to certain locations may take longer depending on accessibility and logistics service availability.

Delayed Delivery

Delivery may be delayed due to reasons including but not limited to:

  • Bad weather

  • Transportation delays

  • Natural calamities

  • Political disruptions

  • Logistics partner operational issues

  • Product lost in transit

  • Regional or national holidays

  • Any other unforeseen circumstances beyond the control of MUDHRAA or its logistics partners

If your order has not been delivered within the estimated timeframe, please contact us. We will coordinate with the logistics provider to track your shipment and keep you informed.

MUDHRAA shall not be liable for any loss, inconvenience, or mental distress arising from delivery delays.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment. Delivery charges are inclusive of applicable GST unless stated otherwise. Shipping charges may vary depending on the delivery PIN code, order value, product type, and logistics costs.

Cash on Delivery (COD) – Partial COD Policy

To ensure smooth order processing and prevent fraudulent or non-genuine orders, MUDHRAA offers Partial Cash on Delivery (COD) only.

  • 40% of the total order value must be paid in advance at the time of placing the order.

  • The remaining 60% of the order value is payable in cash at the time of delivery.

  • Orders will be processed and shipped only after the advance payment has been successfully received.

  • The 40% advance payment is non-refundable if the customer refuses to accept the order, is unavailable to receive the shipment, provides an incorrect address, or the order is returned due to reasons attributable to the customer.

  • Customers are requested to keep the remaining COD amount ready at the time of delivery to ensure a smooth handover.

  • MUDHRAA reserves the right to refuse, restrict, or withdraw the COD facility for specific products, high-value orders, or locations where COD service is unavailable through our logistics partners.

  • By placing a Partial COD order, the customer confirms that they have read, understood, and agreed to these terms and conditions.